Step 1 – Check your Order
- Item condition: Item(s) presented for exchange or return must be in unused and original condition.
- Time line: Item(s) has to be received by us within 30 days from the moment you opened the delivered package.

Step 2 – Obtain an RMA Number
You must contact us for a Return/exchange Merchandise Authorization (RMA) number.
There are two ways to contact us:

1. Send Email to avenuek-shopping@hotmail.com

2.Click Live Chat Buttom at the middle of the bottome page

Step 3 – Pack and Ship the Item
- Pack the item with everything that came with it such as the case, cleaning cloth, booklets/cards, etc.
- Write your RMA number on the box.
- Ship the item out via trackable method of shipping with signature confirmation.
- Buyers are responsible for all return shipping charges.
- We are not responsible for any lost or undelivered packages.

Step 4 – Wait and Receive your 2nd Item or Refund
- We will process your refund or send out the second item within 48 business hours of receipt and inspection of your package